FAQ

Are your scented candles and taper candles handmade?

Yes, all of our products are completely handmade at the Old Glow workshop in Leeds, England.

How long do your scented candles burn for?

Our luxury scented candles burn for approximately 55 hours. We recommend not burning for any longer than four hours in a single burn to preserve your candle's longevity. Our jar candles burn for approximately 35 hours.

How do I burn my scented candle?

Make sure the wick is trimmed to 5mm before lighting. Upon first lighting ensure the candle is burned for at least 3 hours to allow enough time for an even melt pool to form. The candle may then be burned for 1-3 hours at a time. Always burn the candle on a level surface, free from any foreign materials including matches and wick trimmings.

Do you use natural products in your candles?

We use completely natural soy/vegetable wax in all of our products and a combination of essential oils and synthetic fragrance oils to provide you with the greatest scent throw. Our scented candles use 100% natural wax and our taper candles use a combination of natural wax and paraffin wax to ensure they burn correctly.

How often do you release new candles?

We pride ourselves on carefully blended and matched fragrances, therefore we only release a few new candles each year. We believe our range has something to offer every taste and discerning candle devotee.

I do not live in the UK. Will you ship to my country?

We ship to most worldwide destinations including Europe, North America, Australia and New Zealand. Prices vary on location. Please add an item to your basket and follow the checkout steps to see the shipping cost or you can manually calculate your shipping cost by looking the question below.

What are your international shipping costs?

For the most accurate international shipping price calculations we recommend adding your chosen item(s) to the cart and following the checkout stages. Prices are split up into three world zones. Zone 1 is Europe, Zone 2 is North and South America, plus Africa, the Middle East and AsiaZone 3 is Australia and New Zealand. Shipping one of our scented candles to either of these three zones would cost as follows: Zone 1 £13, Zone 2 £17.50 and Zone 3 £18.50.

How long will it take to receive my order?

For UK orders please allow 2 working days from dispatch. For orders going to the European continent please allow 7 working days from dispatch. For orders going to the USA/Canada please allow 14 working days from dispatch. For anywhere else it may take up to three weeks for delivery. Orders placed in November/December time may be a couple of days longer for delivery after being dispatched.

I have not received my item, please help.

We are sorry to read this. If you have waited longer than the estimated transit times above please send us a message and we will be happy to assist you. Items very rarely go missing in the postal system and there is probably a quick solution.

I would like to return my item. How do I do this?

That's not a problem. For returns please send the item unused in its original condition to: Old Glow Ltd, 175 Stonegate Road, Leeds LS6 4PU, United Kingdom. Please include a brief note specifying your name, order number (if applicable) and the reason for return. We will then refund your original payment method within four working days. It always helps to send us a message first if you are unsure about when or how to return an item.

Do you have a physical shop?

Sorry, we do not currently have a shop open to the public.

I would like to stock your items in my shop. Do you sell wholesale?

Yes, we are happy to sell our products wholesale to shop retailers (excludes online sellers). The minimum order quantity for scented candles is seventy units. Please send us a message for more information or to place a wholesale order.

Do you offer charitable donations?

Sorry, due to a large number of requests we are unable to offer any of our products as charitable donations.